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Recent Tickets
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Payout delay 7+ days
KYC document rejected
Chart not loading
Priority Guide
When to use each level
High
Account locked, funds inaccessible, trade execution failure affecting open positions
Medium
Payout delays, KYC review stuck, feature not working as expected
Low
General questions, UI feedback, feature requests, billing inquiries
Category Reference
Attachment Guidelines
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Screenshot your full screen — include the URL bar, timestamp, and any error codes visible. This gives our team maximum context for a faster fix.
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